These Terms of Use govern access to and use of Gloop, a platform for practising spoken English. By creating an account or using Gloop, you agree to these Terms and to the Privacy Policy.
1. What Gloop is
Gloop offers conversation sessions, mock interviews, exam preparation (IELTS, TOEFL, OET) and drills, using speech recognition, speech synthesis and language models to give feedback. Gloop is a learning aid: it does not replace classes with a human teacher and does not guarantee that you will pass an exam or an interview.
2. Eligibility
Gloop may be used by people aged 18 or over, and by minors from the age of 13 who have permission from a parent or legal guardian. When creating an account, a user under 18 confirms that they have that permission. Gloop is not intended for children under 13 and does not knowingly collect their data.
3. Your account
You are responsible for keeping your credentials confidential and for all activity on your account. Tell us immediately about any unauthorised use.
4. Plans, subscription and payment
Gloop has a free plan, with daily limits, and paid plans. Paid plans are sold by the app stores, through in-app purchase on the App Store and on Google Play. The store is who charges, renews and cancels, and Gloop never receives your card details.
Before you confirm, the store shows the plan name, the length, the price and what is included. The subscription renews automatically for the same period, at the current price, and continues until you cancel.
You cancel in your store account: on iPhone and iPad, in Settings, your name, Subscriptions; on Android, in Google Play, Payments and subscriptions. Cancelling applies from the next period, and paid access continues until the end of the period already paid for. Deleting your Gloop account does not cancel the subscription in the store: they are two separate things, and cancelling has to be done there.
While paid plans are not published in the stores, Gloop sells nothing: access is free, for testing, and the app shows neither prices nor a path to purchase.
Paid plans include monthly usage allowances (voice minutes and mock interviews), shown on the plan screen and in Settings. The allowances exist for reasonable personal use of the service and renew with each billing cycle.
We deliver what was advertised at purchase for the whole period subscribed, including any billing grace period granted by the store when a charge fails.
A subscription is taken out by an adult who holds the store account and the payment method. Where the user is under 18, a purchase made with a guardian’s account constitutes that guardian’s consent.
5. Cancelling, refunds and withdrawal
You can cancel whenever you like, in the store, and keep using what you already paid for until the end of the period.
Brazilian consumer law gives you 7 days to withdraw from a purchase made away from business premises (art. 49 of the Consumer Protection Code). Because the sale and the charge belong to the store, a refund request goes through it: on the App Store, at reportaproblem.apple.com; on Google Play, under Payments and subscriptions. Write to legal@gloop.br.com within those 7 days as well, and we will support your request with the store.
6. Acceptable use and conduct
You agree not to:
- use Gloop for unlawful purposes or in ways that infringe the rights of others;
- attempt to extract, copy or reverse engineer the models, prompts or content;
- submit offensive or abusive content, or content containing sensitive data about other people;
- overload, disrupt or circumvent the service’s limits and security measures.
Some parts of Gloop put you in touch with other people, such as the quiz with friends and the podium. There, you also agree not to record or send offensive, discriminatory, sexual, violent or unlawful content, and not to expose another person’s personal data. Display names and recordings go through an automatic filter for offensive words, and there is no tolerance for objectionable content or for people who abuse others.
To report or block someone, tap the three dots next to the person’s name: there you can report a recording or the name, and block whoever you want. A reported recording is hidden for everyone straight away; a reported name stays visible until the review, which happens within 24 hours. If the report is upheld, the content comes down and the account responsible may be suspended or closed; if not, the recording comes back. People you block stop seeing you and you stop seeing them, without being notified, and you can undo it in Settings. You can also write to legal@gloop.br.com.
7. Intellectual property
Gloop, its brand, software, content and materials are protected and belong to Gloop or its licensors. These Terms transfer no ownership rights to you.
8. Your content and your voice
To work, Gloop processes your speech (audio and transcript) and the text you send. How that data is handled is set out in the Privacy Policy. You keep ownership of your content and grant us a limited licence to process it for the purpose of providing the service and generating your feedback.
9. Disclaimers and limitation of liability
Gloop is provided "as is". To the fullest extent permitted by law, we do not warrant that the service will be uninterrupted or error-free, and we are not liable for decisions taken on the basis of the feedback generated.
10. Termination
You can request deletion of your account at any time in the app, under Settings. Deletion takes effect after 7 days (a window in which you can change your mind); after that, your data is erased as described in the Privacy Policy. The full steps are in Delete your account. We may suspend or end access if these Terms are breached.
11. Changes
We may update these Terms. Material changes will be communicated and, where required, we will ask you to accept them again. Continued use after an update means you agree to the new version.
12. Governing law
These Terms are governed by the laws of Brazil, with the courts of the consumer’s domicile chosen to settle disputes.
13. Provisions for the app obtained from the App Store
This section applies to anyone using the Gloop app downloaded from Apple’s App Store and, where applicable, prevails over the rest of these Terms.
- Parties: these Terms are concluded between you and Gloop. Apple is not a party to this agreement and is not responsible for the app or its content.
- Licence: you are granted a personal, limited, non-exclusive and non-transferable licence to use the app on Apple-branded products that you own or control, in accordance with the Usage Rules of the Apple Media Services Terms and Conditions. The app may also be accessed by other accounts associated with yours through Family Sharing, volume purchasing or Legacy Contacts.
- Maintenance and support: these are Gloop’s sole responsibility. Apple has no obligation whatsoever to provide maintenance or support.
- Warranty: any warranty is Gloop’s sole responsibility. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund any purchase price paid for the app. To the maximum extent permitted by law, Apple will have no other warranty obligation.
- Claims: Gloop, not Apple, is responsible for addressing your claims or those of third parties relating to the app, including product liability, failure to conform to legal or regulatory requirements, and consumer protection and data protection rules.
- Intellectual property: if a third party claims that the app infringes intellectual property rights, Gloop, not Apple, will be responsible for the investigation, defence, settlement and discharge of that claim.
- Legal compliance: you represent that you are not located in a country subject to a United States government embargo or designated by it as a terrorist-supporting country, and that you are not listed on any United States list of prohibited or restricted parties.
- Provider name and contact: the app is provided by Raven Soluções Digitais LTDA, at Avenida Fermino Maltarollo, 455, Parque Gabriel, Hortolândia/SP, CEP 13186-598. Questions, complaints or claims about the app should be directed to legal@gloop.br.com.
- Third-party terms: you agree to comply with applicable third-party terms when using the app.
- Third-party beneficiaries: Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce these Terms against you.
14. Who we are and how to reach us
Gloop is operated by Raven Soluções Digitais LTDA, registered under Brazilian company number (CNPJ) 65.808.728/0001-90, with address at Avenida Fermino Maltarollo, 455, Parque Gabriel, Hortolândia/SP, CEP 13186-598.
Questions, complaints or requests about these Terms and about the app: legal@gloop.br.com.